SHEIN Return Policy at a Glance
The product page keeps the key promise in view: 15-day free returns, subject to a fair use policy, next to free shipping and COD policy notes.
| Topic | What SHEIN says |
|---|---|
| Return window | 15 days from receipt for most items |
| Condition | New, with tags and original packaging |
| Return methods | J&T store drop-off, J&T pick-up, or self-return |
| First return fee | Free within the return period, subject to fair use |
| Second and later returns from one order | ₱100 shipping fee deducted from the refund |
| Refund to | SHEIN Wallet or original payment method |
| Faulty or damaged items | Contact Customer Service within 90 days of order |
The full rules are on SHEIN's return policy and refund pages. Policies can change, so check them before you ship anything back.
Open SHEIN Philippines and check the returns note on the item.
Shop SHEIN →How to Return a SHEIN Order (Step by Step)
Start the return from your account, not from the courier. You need the return label that SHEIN generates.
| Step | What to do |
|---|---|
| 1 | Sign in to your SHEIN account |
| 2 | Go to My Orders and find the order with the item |
| 3 | Click the (Combined) Return button, select the item or items, add the reason, and click Next Step |
| 4 | Select the Return Method (some methods may not be available for some items) |
| 5 | Select the Refund Method and click Submit |
You can return items from different orders together if they meet the conditions for merging labels, using the Combined Return list. Keep all items in one package. Oversized, overweight or remote-area returns may require you to arrange and pay shipping first, and you can ask for reimbursement after the items pass inspection.
Return Methods and Fees
Pick the method that suits where you live. Drop-off and pick-up use a return label from SHEIN. Do not use the sender address on your original parcel or the address printed on the label as a mailing address, because they are not the real return address and may affect your refund.
| Method | Paperwork | Fee |
|---|---|---|
| J&T store drop-off | Return label, no printer needed | First return free, then ₱100 from the refund for later returns from the same order |
| J&T pick-up | Return label, no printer needed | Same as above |
| Self-return | Depends on your courier | You pay your courier directly, and SHEIN does not reimburse it |
If you reuse the original packaging, remove or cover the old shipping label so your return is not sent back to you by mistake.
What Cannot Be Returned
Check the category before you buy. Non-returnable items include bodysuits, swimwear, lingerie, jewelry, beauty, underwear, event and party supplies, DIY supplies, pet supplies and accessories. Scarves, bags and mermaid blankets are the exceptions. Opened cosmetics, customized items, free gifts and anything marked non-returnable are also excluded.
| Category | Return condition |
|---|---|
| Apparel and wedding dresses | New, unworn, unwashed, undamaged and unaltered, with original tags and the hygiene sticker intact |
| Shoes, bags and luggage | New, unworn, undamaged, with original branded boxes and accessories. Shoes tried only on a soft, clean surface |
| Human hair wigs | New, unworn, unwashed, with tags attached and no alteration |
| Furniture | New, unused, in original packaging with parts and manuals |
| Cell phones, laptops and electronics | Original sealed, non-activated condition |
| Bundled products | Return all items in the set together |
If a returned item fails inspection, for example it is washed, damaged, unsealed, activated, missing tags or has a damaged hygiene sticker, SHEIN may not issue a refund. Double check each item before you ship it. For fit problems, read our SHEIN size guide first.
Modify, Find the Label or Cancel a Return
All the return controls sit in one place. Go to My Orders, tap Returns, open Return and Refund Record, then Details.
| You want to | Tap |
|---|---|
| Add or remove items | Modify Return Items, select the items, add a reason and submit |
| Find the return label or QR code | Save the Label |
| Cancel the request | Cancel The Application |
In your account menu, Return Policy and Refund also sit under the Policy section.
When Will You Get Your Refund?
A refund has two timers. The return policy lists return shipment and receipt at 5 to 7 days and warehouse quality inspection at about 1 day. After that, SHEIN processes the refund, and your bank or provider takes its own time, usually 1 to 10 business days.
| Refund method | SHEIN processing | Bank or provider |
|---|---|---|
| SHEIN Wallet | Within 1 hour | None |
| SHEIN Gift Card | Within 24 hours | None |
| GCash | Within 24 hours | 1 to 2 business days |
| PayPal | Within 24 hours | 2 to 5 business days |
| GrabPay | Within 24 hours | 5 to 10 business days |
| Credit or debit card | Within 24 hours | 5 to 10 business days (sometimes up to 30 days) |
SHEIN sends a refund notification email once it processes the refund. If you pick no method, it uses your past refund choice.
Browse SHEIN offers, then read the returns note on the item you pick.
Refund Method, Wallet and Why the Amount May Be Less
Online payments can refund to the SHEIN Wallet or the original payment method. Cash on delivery refunds go to the SHEIN Wallet only. Gift card orders return the gift card by default. For online payments, wallet balances can be used on your next purchase or withdrawn to your original payment method. For COD, wallet balances can only be used on your next purchase.
If the refund looks smaller than expected, there are three common reasons: your bank charged a commission fee, the exchange rate changed since payment, or the refund covers the price you paid instead of the sale price. The original shipping fee is not refunded.
| Problem | What to do |
|---|---|
| Refund amount looks lower | Check bank fees and the exchange rate, then ask your bank |
| Card expired or closed | The refund still goes to the original card. Ask your card issuer |
| Refund is late | Use the Acquirer Reference Number (ARN) from the Refund Details page or email to ask your bank |
| Cannot find the refund in the wallet | Log in to the correct account, then open My Wallet |
Tips to Avoid Returns and Delays
1. Check size first. Use the SHEIN size guide tools and read fit reviews.
2. Know the exceptions. Swimwear, lingerie, jewelry and beauty items cannot be returned, so only buy those if you are sure.
3. Keep the tags and packaging. Do not wear or wash items before you decide to keep them.
4. Return together. Combine items from several orders in one package to avoid extra fees on later returns.
5. Choose wallet if you shop often. A wallet refund is the fastest and can pay for your next order.
6. Watch your VIP level. Refunded, rejected and cancelled amounts do not count toward VIP levels. Read the SHEIN VIP vs Club guide.
Compare how other platforms handle returns in the Lazada return and refund guide and the TikTok Shop return and refund guide. Planning sale shopping? See the SHEIN 11.11 Sale guide.
Open SHEIN Philippines, or browse our SHEIN promo codes.